Workaround: Uninstall the old Java component if it exists and keep the latest Java version. Symptom/Scenario: The ClearPass OnGuard dissolvable agent might not work properly if the client machine runs on two different Java versions-for example, Java 6 and Java 7. Click Manage Website Settings, look for your portal Web site IP/name, and select Run in Unsafe Mode. Allow plugins should already be selected. Workaround: Go to Safari menu > Preferences > Security > Allow. Scenario: New security restrictions in Mac OS X 10.9 and Safari 7 prevent the launch of the OnGuard Web agent. Symptom: The OnGuard Web agent applet fails to launch on Mac OS X 10.9. Workaround: Use the Firefox, Internet Explorer, or Safari browser for Web agent based health checks. Scenario: This occurs when Java 7 or Java 8 is installed. Symptom: The OnGuard Web Agent does not work with Chrome on Mac OS X with Java 7 or 8 installed. It can be downloaded from the following URL: To have Health data collection work correctly in 64-bit Windows 7, please use the JRE version provided by CPPM. Open topic with navigation Dissolvable Agent Table 1: Known Issues in the Dissolvable Agent
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